Hajj FAQ’s

Hajj

Is the Hajj sacrifice included? If not, how do I arrange it?
It is not included as a part of the package. It can be arranged via our suppliers for a cost of approximately £120 per person. Announcements will be made regarding this before leaving Madinah.
How do I purchase Zam Zam Water?
Zam zam water will be available at the airport for 9 riyals when we are departing from Saudi Arabia to head back to the UK. The airline will only allow one per person due to IATA laws
Should I change pounds to Riyals in the UK, or in Saudi?
We would advise that each person changes around £30 into riyals whilst in the UK. This will cover any personal situation that may arise. After that, you can change the remainder of your pounds at one of many exchange bureaus located around the Haram in both Makkah and Madinah.
Can I share a tent with my family in Mina?
Tents are segregated for men and women, and can be more accurately described as permanent marquees that you may be used to seeing in weddings and outdoor functions. Due to this, you will not be able to share a tent with anyone of the opposite gender.
Where are your tents in Mina?
As with the majority of groups from the UK, we use tents in the European section. Our tents are located approximately 45 minutes walk to the jamaraat area. Our tents are within the special services section which offer 24 hour hot and cold drinks and other catering facilities.
Can you reserve a room for me which has a view of the Haram?
We are unable to guarantee specific views in advance as all rooms are allocated by the hotel upon arrival. If at the time, we receive rooms with a Haram view, they will be allocated randomly.
Will the hotels we book with be guaranteed?
At time of booking, all hotels are guaranteed. If for any unforeseen circumstance the hotel cannot supply the rooms, we will accommodate you in an upgraded hotel as close as possible.
Is the room occupancy guaranteed?
Once your booking is confirmed, the chosen allocation of room occupancy is guaranteed in hotels in both Makkah and Madinah.
What happens if I become ill during the tour?
Our Hajj team comprises of a paramedic and a doctor. They will be on hand for any eventualities that commonly occur during the tour. If you have a specific condition that requires regular medication and/or support, please provide details upon your booking. Most medications are available for you to purchase over the counter.
Can I reserve a place on the tour?
All reservations need to be accompanied by a booking form and deposit to become confirmed. Packages are usually sold out well before Ramadan, so we advise early bookings.

Umrah

Can a lady travel by herself?
No, as it is a Shariah requirement that a women must travel with a mahram (close male relative).
Can non British Citizens get an Umrah visa?
Yes, but you must have a valid visa which is not a visit visa.
What if I have a problem when I arrive in Saudi Arabia?
We carefully select our agents and hotels to ensure our guest have a stress free trip. In the unlikely event of you having a problem with the accommodation/transportation that you have booked through us, you will initially contact our agents in Saudi. If you are still not satisfied or if the issue is not resolved you can contact us at our office during office hours and you will be given an emergency out of office contact number also.
What if I cancel after booking?
We are required to make payment for your package and visa prior to the visa authorisation process – this is a requirement of the Ministry of Hajj. Therefore from this point we are unable to give a refund on the visas and package cost. If you have booked tickets through us then we refunds will be dependent of the ticket type and will be subject to cancellation charges.
Do you arrange ground transportation and Ziyarah?
You have the choice to choose ground transport and ziyarah as part of your Umrah package. Our agents in Saudi have a range of vehicles available or you can choose to fly between the holy cities. Please speak to our agents on costs and suitability.
Do you arrange flights?
Yes, we can offer competitive prices on flights. So if you want to travel direct to Saudi Arabia or if you want to combine you Umrah trip with an onward journey to another country call us. Remember to book your flights early to ensure you get your exact travel dates and the best prices.
How long will my visa be valid for?
You will be issued with a 30 day Umrah visa – you must enter the Saudi Arabia within 30 days of the visa issue date.
How long does it take to process a visa?
Visa process times and package booking times vary depending on the Saudi embassy. We normally recommend that you book book your package at least 14 working days prior to the date you want to travel. If you require an urgent visa processed or further advice, speak to our agents who will try and assist you.
What time do I check-in and out of the hotel?
Earliest hotel check-in time is 5pm, and the latest check-out time is also 2pm. We cannot be held liable for accommodation not being available beyond these times. If a flight is arriving earlier than the check-in time on the day of arrival, we advise that accommodation is also booked for the night prior.
What kind of hotels do you offer?
We have a wide range of hotels in Makkah and Madinah from quality 3 star to high standard 5 star. Our sales agents will help you pick the best hotels for your trip and will advice you on hotel quality and distance to create your ideal package.